Terms of Service
Key terms and conditions for our logistics services
Important Notice
This page highlights the main terms and conditions for our services. However, the complete and legally binding terms are contained in your signed service contract. Please refer to your contract for the full terms and conditions governing our business relationship.
Note: This overview is for informational purposes only and does not replace your signed contract.
Service Scope
We provide comprehensive logistics services including air freight, ocean freight, ground transportation, warehousing, customs clearance, and supply chain management. All services are subject to the terms outlined in your signed contract.
Payment Terms
Payment is due as specified in your service agreement. Late payments may incur additional fees. All charges are subject to applicable taxes and customs duties.
Delivery & Transit Times
Transit times are estimates and may vary due to customs clearance, weather, or other factors beyond our control. We will communicate any significant delays promptly.
Liability & Insurance
Our liability is limited as specified in your contract. We recommend additional insurance for high-value shipments. Claims must be reported within the timeframe specified in your agreement.
Customs & Compliance
Customers are responsible for providing accurate documentation. We handle customs clearance but cannot guarantee approval. Additional charges may apply for customs-related services.
Customer Responsibilities
Provide accurate shipment information, ensure proper packaging, comply with export/import regulations, and maintain current account information.
Key Points to Remember
Important highlights from our service terms
All services are governed by the terms in your signed contract
Rates and fees are subject to change with notice
Force majeure events may affect service delivery
Claims must be filed within specified timeframes
We reserve the right to refuse service for compliance reasons
Questions About Terms?
Contact us for clarification on any terms or conditions
csd@fasttrackexp.com
Phone
(888) 661-8857
Address
182-08 149th Avenue, Springfield Gardens, NY 11413